FQA & Support
1、What‘s the shipping times and costs?
1. Complimentary free shipping worldwide for orders over $100 USD.
2. All orders are processed mostly within 24-72 hours and shipped Monday to Friday (Excluding weekends and holidays).
3. Delivery Time: Orders are typically delivered within 7-14 business days (excluding weekends).
* Please note that all shipping time are estimiated by carrrier, and we cannot guarantee shipping times.
See the Shipping Policy for details on shipping costs, terms, delivery times and FAQs.
2、What is the return policy?
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Unfortunately, we cannot accept returns or exchanges on sale items, discounted items, or gift cards.
* All Sale/Discounted items made with discount codes are Final Sale and not eligible for return or refund.
For more details, please see Refund Policy.
3、Can I cancel or update my order? or change my shipping address?
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
4、How do I take care of my jewelry?
We highly recommend removing your jewelry before engaging in any activities that can lead to contact with moisture or friction (ie: washing your hands, sleeping and showering) to maintain luster and prolong life.